Experience Research Operations

We need an administrator/coordinator that will work mainly providing operations support for UX researchers. More in the lines of a Project Manager than a UX analyst.

Requesting a User Experience Research Operations contractor to support horizontally across Business Technology. Primary responsibilities will include:

1. Establishment of practices/standards and management of operations related to UX research participant recruitment, including legal compliance, management of previous participant lists, tracking and delivering of incentives, and scheduling of sessions
2. Establishment and management of a UX Research Repository for Business Technology information and resources
3. Organization and creation of team documents, templates, and materials to improve overall team efficiency and improve UX maturity
4. Provide day-of support for research, including managing session tech troubleshooting
5. Maintain research tools and services, tracking industry standards and trends
6. Identify metrics to track research impact on product development
7. Collaborate with the team to develop processes and practices to ensure efficiency and effectiveness